HOME DELIVERY HELP

I only received part of my order, where’s the rest?
Sometimes our photo lab processes different sizes or styles of pictures separately which results in your order being sent in multiple packages. Please wait another day or two for the others to arrive.
How long do Home Delivery orders take?
7 days is the usual processing time for pictures to arrive via home delivery. Depending on your location you may receive orders in as few as 3 days or as long as 10 days.
Please note: Due to unprecedented demand we are experiencing some delays. Your order will be delivered within 14 days.
Where is my tracking number?
If you have not received your pictures after waiting 7 days, we can track your package for you. Please email us at support@canvasprint.co.nz.
Please note: Due to unprecedented demand we are experiencing some delays. Your order will be delivered within 14 days.

PHOTO PRINTING HELP

How can I print Instagram photos? Can I print a square photo from my phone?

Order photo prints online now or download the free Canvas Prints photo printing app for: iPhone and iPad

  • Launch Canvas Print. Select the Instagram icon from the home screen menu.
  • Login to Instagram if you’re not already logged in.
  • Select the photos you would like to print.
  • Choose either “Deliver” or “Pick up from Warehouse Stationery
How do I print Facebook photos?

Canvas Print is perfect for Facebook photo printing. Download the free app, iPhone and iPad

  • Launch Canvas Print. Select the Facebook icon from the home screen menu.
  • Login to Facebook if you’re not already logged in.
  • Select the photos you would like to print.
  • Choose either “Deliver” or “Pick-up from Warehouse Stationery
What is the difference between online photo printing and mobile phone photo printing?

Using a desktop website such as Shutterfly, Snapfish or Vistaprint requires you to transfer photos from your phone to a computer before your print. Typically you have to setup an account, sync your phone, sign in and then move through the print selection process.

Printing from your phone is direct. No signing in, no syncing required. If you choose Warehouse Stationery pickup you pay for your prints when you pick them up. You will not need to enter in your credit card information. Printing from your phone is simple, direct and convenient. Try Canvas Print today!

Can I text pictures to get them printed?
Yes. On your iPhone or iPad, open your messages app. Find the picture, then tap and hold on the picture in your text message. Then tap ‘Save’. Now the picture is saved on your Camera Roll. Open Canvas Print, tap ‘Local Photos’ and then select the image you saved.
How can I save someone else’s Instagram photos so I can print using Canvas Print?

You can print someone else’s Instagram photos from Canvas Print one of two ways:

  • Repost the photo using your Instagram account. This will allow you to print directly from your Instagram account which is linked to our Canvas Print app. Instructions on how to repost someone else's photo to your own Instagram account can be found here.
  • Save the photo to your device camera roll (or Facebook, Dropbox, Flickr, Google +, or Picasa account). You can do this by logging into Instagram via the web and right clicking to “save as”, or by using one of several iOS apps such as InstaSave. Once saved, this will also allow you to print someone else’s Instagram photo directly from Canvas Print to your local Warehouse Stationery.
How do I know if my order went through?
You will know if your order went through if you went all the way through and order process in the app and got a confirmation that your order has been completed.
How can I get the cheapest prints possible?
Our home delivery offers extremely affordable photo prints and a value for the high quality of the prints you will receive.
How can I track my home delivery order?
Please email us your Canvas Print order # to get the status of your home delivery order shipment. This is noted in the automatic email after you placed your order. Typically is takes approximately 7-10 business days for pictures to arrive via home delivery.
Please note: Due to unprecedented demand we are experiencing some delays. Your order will be delivered within 14 days.
How can I follow-up on my Warehouse Stationery pickup order?
You will get two email confirmations from Warehouse Stationery, one email noting your photo order is being processed, and another email saying your photo order is ready for pickup. Warehouse Stationery references all photo orders by telephone number.
How do I use a coupon code?
On the place your order screen, you can add a coupon code if you have one.
  • If your code is for 10 free prints, you must select at least 10 images. (The code won’t work if you select 9). Make sure you have the latest version of the Canvas Print app on your device from the app store.
How do I print my phone’s photos using the Canvas Print app?
  1. Select your photos, and choose either “Pickup from Warehouse Stationery or “Deliver to your Door”.
    Note: Printing to Warehouse Stationery offers same day pickup. Your prints will be ready in about an hour. Home delivery takes approximately 5-10 business days.
    Please note: Due to unprecedented demand we are experiencing some delays. Your order will be delivered within 14 days.
  2. For Warehouse Stationery Pickup Select the photo source you would like to print from Facebook, Instagram, Dropbox, Flickr, Google+, Twitter or your phone’s camera roll.
  3. Choose the photos you want to print. Once you select pictures from Facebook for example, you can tap ‘Back’ and select more pictures from
    Instagram or another source.
  4. Click either “Print to Warehouse Stationery” if you have selected all the photos you want. If you would like to add more photos to your cart from another photo source click “back”.
  5. When you click “Print to Warehouse Stationery, the app will upload your photos. You can then select a store location nearest to you.
  6. Select the store location you would like to print to.
  7. On the place your order screen, add you customer information or view/change your order.
  8. You can change your photo size by selecting the option next to the current quantity of photos on the
    Place Your Order screen. Then on the order info screen, click the row of the photo you would like to change the size or quantity of.
  9. You can add a coupon code if you have one.
  10. Once you select “Print to Warehouse Stationery” on the Place Your Order screen, your order will be confirmed.
I’m having problems with Canvas Print, what can I try?

Sometimes the simplest answers are best. Try the following:

  • Delete the app, restart your phone, and reinstall the app.
  • Make sure you’re using the most recent version of Canvas Print.
  • Make sure your phone software is up to date.
  • Performance of Canvas Print and photo upload speed is heavily dependent on your internet connection. Check to make sure you have a good WiFi connection and try again.
  • Try reducing the number of pictures you are uploading to optimize performance. For instance try uploading 2 or 3 pictures and see if you are still having issues.
  • Canvas Print relies on device memory for optimal upload speed and uploading multiple pictures. Make sure you have enough free memory on your device.
How can I send photos from my phone to Warehouse Stationery photo centers?

Download the free Canvas Print printing app for: iPhone & iPad

  • Launch Canvas Print. Select pictures to send from your phone or tablet, Facebook, Dropbox, Picasa, Google+ ,Twitter, Instagram & More.
  • Choose either “Deliver” or “Pick up from Warehouse Stationery”.
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