Giclée Print Limited - Other Information
Canvas Giclée Prints
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For Your Information

This page is a collection of information we think is interesting, presented in no particular order.

We hope it may answer some questions about the technology and the process.


 

Questions about images
What about copyright?
How to...
What is the ordering process?
What payment methods can I use?
Questions about the product
Why is it called Giclée?
How long will it last?
What printer do we use?
What ink do we use?
What canvas do we use?
What coating do we use?
What if you're not happy
What if I'm not satisfied?  Refund policy.

What is the ordering process.

This 'order' is quite without obligation on your part, and serves mainly to link your details, requirements and images.  Most of our products can be made in several different shapes and sizes, and we always make to order.   No obligation is incurred until you specifically instruct us to manufacture after you have agreed our interpretation of your requirements which we will confirm with you by email.

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We use a Canon W8400 printer.

Why not an Epson like many others?  Canon came later to the market than Epson, so Epson managed to get most of the early business.  But we believe the Canon machine is more technically advanced.  And, in New Zealand, unlike the competitive products, the Canon machine is serviced by the manufacturer.

Click here for another opinion.  Our printer is a later model than the one surveyed here.

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We use only Canon pigment based ink. 

We believe that this ink should last for 70 years in archival conditions.  It is perfectly possible to acquire ink that will work in our printer at a fraction of the cost of the official Canon ink.   The same stuff that many of our competitors use.  They may even call it "archival", but without a brand name, how could you tell?  However, we will use nothing but the best available materials.  Although the cheaper product may look the same to begin with, we just don't trust it to last without fading.   So, although our print may cost a little more, we believe it will be well worth the extra.

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We print on Brilliance Chromata White™ canvas.

We produce our prints on a polyester/cotton mixture imported from Breathing Color in the USA.  This canvas is more expensive than pure cotton, and has several features that make it worth the extra cost.  Firstly, the material is more stable than pure cotton - it shrinks less, and is more consistent from roll to roll.  Secondly it has no surface imperfections.  Thirdly it has the best available coating for the pigment ink to react with, giving the widest available colour range.

We have chosen to use Brilliance Chromata White™ because we believe IT IS THE BEST CANVAS AVAILABLE.

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We finish with Glamour II Veneer.

Once printed, the canvas is given two coats of UV protectant varnish, which imparts some degree of moisture resistance, and protects the print from abrasion, as well as ultra violet light.

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How long will it last without deterioration?

This, of course, is an unanswerable question.  The word "archival" pops up frequently in discussion on this subject, but it is very hard to find a sensible definition of what that means.  We can guarantee that we use materials sourced from reputable and well known suppliers, who have staked their businesses on producing canvas, ink and varnish to the best possible quality.   Do not trust a supplier of Giclée prints who will not tell you who supplies his raw materials!  We do not import nor use "generic" materials.  But, if you leave your print open to the sun, wind and rain, on the outside wall of your seaside petrol station, you will not get the same life as if you kept it in a darkened, air conditioned room.  Even so, we would be disappointed if you noticed the colours fading before several years had passed.

We would expect one of our canvases displayed in a normal New Zealand living room, but out of direct sunlight, to last for at least fifty years.  If it fades before that, we'll reprint it for you for no charge.

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Why is it called Giclée? (say "jee-clay" or zhee-clay")

Because the people who originally dreamed up the techniques wanted to make it sound posh.  A frenchman would probably snigger, and his daughter may well blush.  We are quite happy to acknowledge that what we sell is an ink-jet print.  However, we have to set our stall where the customers look.  If we were selling ladies underwear, we'd call it lingerie!

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What about Copyright?

We ensure that we are permitted to use any images we offer for sale. 

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Payment Methods

We do not directly accept any credit card payment.  We can take cheques, cash, or direct credit into our bank account, which is our preferred method.

If you are prepared to pay the extra cost, we can arrange to take payment via PayPal, so you can use your credit card that way.  The procedure is quite simple and secure. It may, however, add a couple of percent to the cost of your purchase. 

Talk to us if you are interested in PayPal.  When we send you your invoice, we will add a PayPal link to the e-mail.

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Refund Policy

We want you to be happy with your canvas print.  If your print is damaged on arrival, send us some proof (like a photo) and we will immediately re-print and despatch to you.  If you find ANY defect in our manufacture or materials, send it back to us, and we will re-print or refund or print a different image to the same value at your option.  If you are unhappy with your print for any reason whatsoever - even if it's not our fault - we will do everything in our power to make it better.

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This is a randomly selected image from our gallery.

Click on the image for more details of this picture.

To look through our catalogue, or to buy any of our products, please click here.


Copyright Giclée Print Limited 2006 - All Rights Reserved

 
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